Avaya 3312 Exam Details & Actual Exam Questions
- Exam Code/Number: 3312
- Exam Name/Title: Avaya Aura® Contact Center Administration Exam
- Certification Provider: Avaya
- Corresponding Certification: ACSS
- Exam Questions: 70
- Updated On: Jul,15 2026
- Certification Level: Specialist
Avaya Aura® Contact Center Administration Exam Questions
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(27 Up Votes)Avaya 3312 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Contact Center Administration Exam |
| Exam Number: | 3312 |
| Exam Duration: | 90-105 |
| Exam Format: | Multiple Choice, Drag-and-Drop, Scenario-based |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ACSS-3300 Avaya Aura Contact Center |
| Available Languages: | English |
| Passing Score: | 700 / 1000 (70%) |
| Real Exam Qty: | 65-66 |
| Exam Price: | USD 200 |
| Sample Questions: | Avaya 3312 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers (Pearson VUE, Kryterion) |
| Pre Condition: | Recommended 6+ months hands-on experience with Avaya Aura Contact Center; no mandatory prerequisite exams |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21488 |
Avaya 3312 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Routing & Scripting | 25% | - Contact Router configuration - Service Creation Environment (SCE) overview - Script creation, testing and synchronization - Local View vs Contact Center View - Variables, intrinsics and expression logic |
| Topic 2: System Architecture & Components | 25% | - Access and Partition Management - Avaya Aura Media Server integration - Avaya Aura Contact Center (AACC) core architecture - Contact Center Manager Administration (CCMA) functions |
| Topic 3: Reporting, Monitoring & Maintenance | 20% | - Real-time and historical reporting - Thresholds and alarm configuration - System health checks and routine maintenance - Basic troubleshooting of common issues |
| Topic 4: User, Agent & Skillset Configuration | 30% | - Agent creation and profile setup - Bulk data configuration and import tools - Webadmin vs standard admin privileges - Skillset and call presentation class configuration |
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