Avaya 3313 Exam Details & Actual Exam Questions

  • Exam Code/Number: 3313
  • Exam Name/Title: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
  • Certification Provider: Avaya
  • Corresponding Certification: ACSS
  • Exam Questions: 70
  • Updated On: Jul,11 2026
  • Certification Level: Professional

Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions

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Avaya 3313 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Contact Center Maintenance and Troubleshooting Exam 3313
Exam Number:3313
Available Languages:English
Related Certifications:Avaya Aura Contact Center Administration
Avaya Aura Contact Center Implementation
Avaya Contact Center Solution Support
Real Exam Qty:63
Exam Format:Multiple Choice, Scenario-based Questions
Sample Questions:Avaya 3313 Sample Questions
Exam Way:Computer-based exam (online proctored or authorized testing center depending on region)
Pre Condition:Recommended to have experience with Avaya Aura Contact Center implementation, administration, and SIP-based architecture.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 3313 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- Fault isolation and resolution
  • 1. Component-level fault isolation
    • 2. Call flow troubleshooting
      - System monitoring and diagnostics
      • 1. Alarm interpretation and log analysis
        • 2. Performance monitoring tools
          Upgrades and Migration- System upgrades
          • 1. Post-upgrade validation
            • 2. Upgrade planning and execution
              Avaya Aura Contact Center Architecture- Solution components and interactions
              • 1. AACC system architecture overview
                • 2. Integration with Avaya Aura components (Session Manager, Communication Manager)
                  Installation and Configuration Support- Deployment and setup validation
                  • 1. Contact Center installation verification
                    • 2. SIP configuration validation


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