Avaya 37820X Exam Details & Actual Exam Questions
- Exam Code/Number: 37820X
- Exam Name/Title: Avaya Midsize Solution Design Exam
- Certification Provider: Avaya
- Corresponding Certification: Avaya ACDS
- Exam Questions: 66
- Updated On: Sep,07 2026
- Certification Level: Specialist
Avaya Midsize Solution Design Exam Questions
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(44 Up Votes)Avaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Exam Price: | $125-$175 USD |
| Exam Duration: | 90 minutes |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Available Languages: | English |
| Exam Format: | Simulations, Drag and Drop, Scenario-Based, Multiple Choice |
| Real Exam Qty: | 60-65 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Recommended Training: | Avaya IP Office Implementation and Design Avaya Midmarket Solutions Design Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Certification Portal |
| Sample Questions: | Avaya 37820X Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Migration approaches and risk mitigation - Post-deployment validation and support |
| Topic 2: Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Voicemail and unified messaging design - Mobility and remote worker solutions - Conferencing and collaboration applications |
| Topic 3: Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Contact Center Select architecture - Customer engagement design principles |
| Topic 4: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - LAN/WAN design and considerations - QoS planning and bandwidth requirements - Security, survivability, and redundancy |
| Topic 5: Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
| Topic 6: Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features - Scalability and resiliency options |
| Topic 7: Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Complete bill of materials preparation - System sizing and capacity planning - Hardware and software component selection |
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