Avaya 6201-1 Exam Details & Actual Exam Questions

Exam Code/Number: 6201-1
Exam Name/Title: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

Exam Questions: 55
Updated On: Sep,17 2026
Certification Level: Professional

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam Questions

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Avaya 6201-1 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Exam Number:	6201.1
Available Languages:	English
Exam Format:	Multiple Choice
Related Certifications:	Avaya Aura Communication Manager Certifications Avaya Certified Implementation Specialist - Contact Center
Sample Questions:	Avaya 6201-1 Sample Questions
Exam Way:	Typically delivered through an Avaya-authorized testing provider at a testing center or via online proctored delivery, depending on program availability.
Pre Condition:	Experience with Avaya Aura Communication Manager and Avaya Contact Center solutions is recommended. No publicly documented mandatory prerequisite exam is available for this legacy certification.
Official Syllabus URL:	https://www.avaya.com/en/services/training-certification/

Avaya 6201-1 Exam Syllabus Topics:

Section	Objectives
Topic 1: Avaya Call Management System Fundamentals	- CMS Configuration 1. Data collection and reporting 2. CMS architecture and functions 3. Administration basics
Topic 2: Avaya Aura Communication Manager Fundamentals	- Platform Architecture 1. Licensing and feature overview 2. System architecture and integration 3. Avaya Aura Communication Manager components
Topic 3: Reporting and Performance Management	- Monitoring Operations 1. Agent and split performance analysis 2. Real-time and historical reports 3. Service level measurement
Topic 4: Maintenance and Troubleshooting	- System Support 1. Common implementation issues 2. Diagnostic tools and logs 3. Backup, restore, and best practices
Topic 5: Call Routing and Vectoring	- Routing Configuration 1. Vector programming concepts 2. VDN configuration 3. Call treatment and routing logic
Topic 6: Contact Center Implementation	- Deployment and Configuration 1. Hunt groups and routing strategies 2. Installation prerequisites 3. Agent, skill, and vector configuration