Avaya 7497X Exam Details & Actual Exam Questions

  • Exam Code/Number: 7497X
  • Exam Name/Title: Avaya Oceana™ Solution Support Exam
  • Certification Provider: Avaya
  • Corresponding Certification: ACSS
  • Exam Questions: 68
  • Updated On: Jul,11 2026
  • Certification Level: Professional

Avaya Oceana™ Solution Support Exam Questions

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Avaya 7497X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Oceana™ Solution Support Exam
Exam Number:7497X
Exam Duration:105 minutes
Available Languages:English
Real Exam Qty:67
Related Certifications:Avaya Oceana Solution Integration Exam (7495X)
Avaya Certified Support Specialist (ACSS)
Exam Format:Multiple Choice
Sample Questions:Avaya 7497X Sample Questions
Exam Way:Online proctored or authorized testing center (depending on region)
Pre Condition:Recommended to have experience with Avaya Oceana Solution Integration (7495X) or equivalent Avaya contact center solutions knowledge.

Avaya 7497X Exam Syllabus Topics:

SectionObjectives
Deployment and Configuration- Installation and deployment models
  • 1. Hybrid integration patterns
    • 2. On-premises deployment considerations
      - System configuration
      • 1. Tenant and user configuration
        • 2. Routing and workflow configuration
          Troubleshooting Oceana Solutions- Common issue resolution
          • 1. Agent login and workspace issues
            • 2. Routing and interaction failures
              Avaya Oceana Architecture and Components- Core Oceana platform components
              • 1. Oceana Controller and routing logic
                • 2. Oceana Workspaces (Agent/Supervisor experience)
                  - Integration with Avaya ecosystem
                  • 1. Contact Center and backend services integration
                    • 2. Avaya Aura integration concepts
                      Operations and Maintenance- Monitoring and troubleshooting
                      • 1. Log analysis and fault isolation
                        • 2. Oceana system monitoring tools
                          - Performance and stability
                          • 1. High availability considerations
                            • 2. Performance tuning basics
                              Security and Access Control- Authentication and authorization
                              • 1. Secure access to Oceana services
                                • 2. User roles and permissions


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