Apple SVC-19A日本語 Exam Details & Actual Exam Questions
- Exam Code/Number: SVC-19A日本語
- Exam Name/Title: Apple Service Fundamentals Exam (SVC-19A日本語版)
- Certification Provider: Apple
- Corresponding Certification: AppleCare Technician Training
- Exam Questions: 70
- Updated On: Jul,19 2026
- Certification Level: Fundamental
Apple Service Fundamentals Exam (SVC-19A日本語版) Exam Questions
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Apple SVC-19A日本語 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | Apple Service Fundamentals Exam |
| Exam Number: | SVC-19A |
| Exam Format: | Multiple-choice, Multiple-select, Matching |
| Available Languages: | English, Japanese, French, German, Spanish |
| Certificate Validity Period: | Indefinite / No expiration |
| Related Certifications: | Apple Certified iOS Technician (ACiT) Apple Certified Mac Technician (ACMT) Apple Certified Service Professional (ACSP) |
| Passing Score: | 80% (56/70); minimum 10/12 in ESD and Safety sections |
| Real Exam Qty: | 70 plus 7 unscored survey questions |
| Exam Price: | $150 USD (varies by region) |
| Exam Duration: | 120 minutes |
| Sample Questions: | Apple SVC-19A日本語 Sample Questions |
| Exam Way: | Computer-based; online proctored or at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; basic knowledge of Apple products recommended; intended for AASP/SSA technicians or aspiring service professionals |
| Official Syllabus URL: | https://support.apple.com/en-us/HT209652 |
Apple SVC-19A日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| General & Embedded Battery Safety | 15% | - Safe removal and storage procedures - Workplace safety protocols - Lithium-ion battery hazards |
| Service Procedures & Troubleshooting | 25% | - Service tools and official resources - Diagnostics and repair fundamentals - Part handling and replacement guidelines - Systematic troubleshooting methodology |
| Apple Product Knowledge | 25% | - iPhone, iPad, Mac, Apple Watch hardware - iOS, iPadOS, macOS basics - Accessories and compatibility - iCloud and Apple services overview |
| ESD Precautions | 15% | - Anti-static equipment and work areas - Electrostatic discharge risks - Grounding and handling procedures |
| Customer Experience & Communication | 20% | - Conflict resolution and de-escalation - Service philosophy and standards - Warranty and service program explanation - Effective communication and empathy |
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