Cisco 300-830 Exam Details & Actual Exam Questions
- Exam Code/Number: 300-830
- Exam Name/Title: Implementing Cisco Collaboration Cloud Customer Experience
- Certification Provider: Cisco
- Corresponding Certification: CCNP Collaboration
- Exam Questions: 82
- Updated On: Sep,08 2026
- Certification Level: Professional / Specialist
Cisco Implementing Cisco Collaboration Cloud Customer Experience Exam Questions
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(41 Up Votes)Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing Cisco Collaboration Cloud Customer Experience v1.0 |
| Exam Number: | 300-830 CLCCE |
| Exam Format: | Performance-based, Multiple choice, Drag-and-drop |
| Passing Score: | 750 - 850 / 1000 |
| Related Certifications: | Cisco Certified Specialist - Collaboration Cloud Customer Experience CCNP Collaboration |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Price: | USD 300 |
| Real Exam Qty: | 55 - 65 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Cisco Training - Implementing Cisco Collaboration Cloud Customer Experience |
| Exam Registration: | Cisco Exam Registration |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of networking, collaboration technologies, and Webex solutions experience |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/clcce.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Tenant Configuration and Reporting | 30% | - User and team configuration - Agent and supervisor desktop setup - Reporting dashboards and visualizations - Network requirements for Webex Contact Center - Call recording configuration |
| Advanced Features and AI | 25% | - Analytics and optimization - Advanced workflow design - Third-party integrations and APIs - AI-powered routing and automation |
| Telephony and Call Routing | 30% | - Webex Contact Center telephony architecture options - Telephony integration configuration - Voice channel troubleshooting - Voice call routing components configuration - Inbound and outbound telephony settings |
| Digital Channels | 15% | - Chat, email, SMS, social media channel integration - Digital contact routing configuration - Digital channel troubleshooting |
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