EXIN ITIL-F Exam Details & Actual Exam Questions

EXIN ITIL Foundation Exam Questions

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Certification Vendor:	EXIN / PeopleCert (ITIL certification owner)
Exam Name:	ITIL 4 Foundation Certification Exam
Exam Number:	ITIL-F (EXIN legacy: EX0-001 / ITIL 4 Foundation varies by provider)
Real Exam Qty:	40
Available Languages:	English, German, French, Spanish, Japanese, Portuguese, Chinese
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Specialist ITIL 4 Practice Manager
Exam Duration:	60 minutes
Certificate Validity Period:	3 years (renewal required under ITIL certification renewal scheme)
Exam Format:	Multiple choice, Closed book, Computer-based exam
Exam Price:	Varies by region and provider (approx. USD 300–500 equivalent)
Passing Score:	65% (26 out of 40 questions)
Sample Questions:	EXIN ITIL-F Sample Questions
Exam Way:	Online proctored or authorized test center (onsite), depending on provider
Pre Condition:	No formal prerequisites required. Basic understanding of IT services is recommended.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/itil-4

Section	Objectives
Topic 1: ITIL Guiding Principles	- Core guiding principles 1. Progress iteratively with feedback 2. Focus on value 3. Optimize and automate 4. Collaborate and promote visibility 5. Start where you are 6. Think and work holistically 7. Keep it simple and practical
Topic 2: The Four Dimensions of Service Management	- Information and technology - Value streams and processes - Partners and suppliers - Organizations and people
Topic 3: Key Concepts of Service Management	- Value creation through services 1. Service relationships 2. Utility and warranty concepts
Topic 4: ITIL Practices Overview	- Technical management practices - General management practices - Service management practices
Topic 5: ITIL Service Value System (SVS)	- Service Value Chain activities 1. Improve 2. Deliver and Support 3. Engage 4. Obtain/Build 5. Design and Transition 6. Plan