EXIN ITILSC-SOA日本語 Exam Details & Actual Exam Questions

  • Exam Code/Number: ITILSC-SOA日本語
  • Exam Name/Title: ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)
  • Certification Provider: EXIN
  • Corresponding Certification: EXIN ITIL
  • Exam Questions: 14
  • Updated On: Jul,20 2026
  • Certification Level: Intermediate

EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) Exam Questions

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EXIN ITILSC-SOA日本語 Exam Overview:

Certification Vendor:EXIN
Exam Name:ITIL Service Capability: Service Offerings and Agreements
Exam Number:ITILSC-SOA
Available Languages:English
Related Certifications:ITIL Foundation Certificate in IT Service Management
ITIL Expert in IT Service Management
Passing Score:28/40 (70%)
Certificate Validity Period:No formal expiration (ITIL v3 certification)
Real Exam Qty:8
Exam Format:Complex Multiple Choice, Scenario-Based, Gradient Scoring, Closed Book
Exam Duration:90 minutes
Sample Questions:EXIN ITILSC-SOA日本語 Sample Questions
Exam Way:Online proctored or authorized test center.
Pre Condition:ITIL Foundation Certificate in IT Service Management and completion of accredited SOA training (minimum contact hours required by the examination institute).
Official Syllabus URL:https://www.exin.com/itil-certification/

EXIN ITILSC-SOA日本語 Exam Syllabus Topics:

SectionObjectives
Supplier Management- Supplier Lifecycle
  • 1. Supplier Evaluation
  • 2. Supplier Categorization
  • 3. Supplier and Contract Database
  • 4. Contract Management
Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Catalogue Interfaces
  • 2. Technical Service Catalogue
  • 3. Business Service Catalogue
Financial Management for IT Services- Financial Processes
  • 1. Accounting
  • 2. Cost Models
  • 3. Charging
  • 4. ROI and Value Analysis
  • 5. Budgeting
Introduction to Service Offerings and Agreements- SOA Context
  • 1. Design Coordination
  • 2. Strategy Management for IT Services
  • 3. Business Case and ROI
- Service Management as a Practice
  • 1. Service Lifecycle
  • 2. Business Value
  • 3. Utility and Warranty
Service Portfolio Management- Service Portfolio
  • 1. Portfolio Methods
  • 2. Service Catalogue Relationship
  • 3. Service Pipeline
Organizing, Technology and Implementation- Roles and Responsibilities
  • 1. Process Owner
  • 2. Process Practitioner
  • 3. Service Owner
  • 4. Process Manager
- Technology and Implementation Considerations
  • 1. Technology Architecture
  • 2. Supporting Tools
  • 3. Critical Success Factors and Risks
  • 4. Implementation Challenges
Demand Management- Demand Analysis
  • 1. Demand Modeling
  • 2. User Profiles
  • 3. Patterns of Business Activity
  • 4. Service Packages
Business Relationship Management- Customer and Business Relationships
  • 1. Stakeholder Communication
  • 2. Customer Requirements
  • 3. Business Value Realization
Service Level Management- Service Agreements
  • 1. Operational Level Agreements
  • 2. Underpinning Contracts
  • 3. Service Level Requirements
  • 4. Service Level Agreements
- Performance Management
  • 1. Service Improvement Plans
  • 2. Service Reviews
  • 3. Service Reporting


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