Genesys GCP-GC-ADM Exam Details & Actual Exam Questions

Exam Code/Number: GCP-GC-ADM
Exam Name/Title: Genesys Cloud Certified Professional - Contact Center Administration
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional

Exam Questions: 62
Updated On: Aug,26 2026
Certification Level: Professional

Genesys Cloud Certified Professional - Contact Center Administration Exam Questions

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Genesys GCP-GC-ADM Exam Overview:

Certification Vendor:	Genesys
Exam Name:	Genesys Cloud Certified Professional - Contact Center Administration
Exam Number:	GCP-GC-ADM
Certificate Validity Period:	2 years
Exam Price:	$500 USD
Exam Duration:	120 minutes
Related Certifications:	Genesys Cloud CX Certified Specialist Certifications Genesys Cloud CX Certified Professional (GCX-GCP)
Passing Score:	65%
Available Languages:	English
Real Exam Qty:	55
Exam Format:	Multiple Response, Multiple Choice, Scenario-Based Questions
Sample Questions:	Genesys GCP-GC-ADM Sample Questions
Exam Way:	Online proctored exam through Genesys certification platform.
Pre Condition:	No formal prerequisite exam required. Practical experience with Genesys Cloud CX administration and contact center operations is strongly recommended.
Official Syllabus URL:	https://beyond.genesys.com/explore/certification/cloud

Genesys GCP-GC-ADM Exam Syllabus Topics:

Section

Weight

Objectives

Genesys Cloud Implementation

25%

- Architect and Flows

1. IVR Configuration
2. Routing Logic
3. Inbound Call Flows

- Quality and Workforce Features

1. Quality Management
2. Scripts and Agent Assistance
3. Workforce Management Overview

- Platform Configuration

1. Site and Edge Management
2. Telephony Configuration
3. Organization Setup

Contact Center Administration

25%

- Contact Center Operations

1. Performance Monitoring
2. Agent Management
3. Supervisor Functions

- Queues and Routing

1. ACD Routing Methods
2. Queue Configuration
3. Skills and Language Routing

- User Management

1. User Configuration
2. Divisions and Access Control
3. Roles and Permissions

Genesys Cloud Platform Features

50%

- Communication and Collaboration

1. Collaborate Features
2. Communicate Features
3. Digital Channels

- Reporting and Analytics

1. Performance Metrics
2. Dashboards and Views
3. Operational Reports

- Core Platform Knowledge

1. Security and Compliance
2. Licensing and Feature Sets
3. Genesys Cloud Architecture