Genesys GE0-701 Exam Details & Actual Exam Questions

  • Exam Code/Number: GE0-701
  • Exam Name/Title: GCP7-System Consultant for Inboud Voice
  • Certification Provider: Genesys
  • Corresponding Certification: Genesys Certification
  • Certification Level: Professional

Genesys GCP7-System Consultant for Inboud Voice Exam Questions

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Genesys GE0-701 Exam Overview:

Certification Vendor:Genesys
Exam Name:GCP7-System Consultant for Inbound Voice
Exam Number:GE0-701
Available Languages:English
Exam Duration:120 minutes
Certificate Validity Period:2 years
Exam Price:$250 - $350 USD
Exam Format:Multiple Choice, Multiple Select
Related Certifications:GCP7-System Consultant Voice Platform (GE0-703)
GCP8-System Consultant for Inbound Voice
Passing Score:80%
Real Exam Qty:90-100
Recommended Training:Genesys SIP Server Core Concepts
Genesys Engage: Inbound Voice Configuration & Administration
Exam Registration:Kryterion Webassessor Registration
Exam Way:Online proctored or Onsite at Kryterion test centers
Pre Condition:Recommended: Genesys Engage 7.x training, hands-on experience with Genesys SIP Server and Interaction Center
Official Syllabus URL:https://www.genesys.com/education/certification

Genesys GE0-701 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshooting and Optimization20%- Common Issues Resolution
  • 1. Media Quality Issues
    • 2. Call Setup Failures
      • 3. Routing Delays
        - Performance Tuning
        • 1. Throughput Optimization
          • 2. Resource Utilization
            Configuration and Administration25%- System Management
            • 1. Backup and Restore
              • 2. Logging and Monitoring
                • 3. License Management
                  - Object Configuration
                  • 1. Agent Groups and Roles
                    • 2. DNs, Trunks, and Switching Points
                      • 3. Access Groups and Permissions
                        Genesys Engage Inbound Voice Architecture25%- Network and Media Interfaces
                        • 1. Media Resource Management
                          • 2. SIP Protocol Integration
                            - Core Platform Components
                            • 1. Configuration Server
                              • 2. Interaction Server
                                • 3. Message Server
                                  • 4. SIP Server
                                    Inbound Call Routing and Strategy30%- IVR and Self-Service
                                    • 1. DTMF and Speech Recognition
                                      • 2. Interaction Designer Applications
                                        • 3. Call Flow Logic
                                          - Routing Concepts and Strategies
                                          • 1. Queue Management
                                            • 2. Virtual Queue Configuration
                                              • 3. Basic and Advanced Routing


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