Genesys PC-CIC-Core Exam Details & Actual Exam Questions
- Exam Code/Number: PC-CIC-Core
- Exam Name/Title: PureConnect: CIC Core Certification
- Certification Provider: Genesys
- Corresponding Certification: PureConnect: Interaction Center Core Engineer
- Exam Questions: 62
- Updated On: Jul,20 2026
- Certification Level: Professional
Genesys PureConnect: CIC Core Certification Exam Questions
View PC-CIC-Core actual exam questions, answers and explanations for free.
92% student found the test questions almost same
All the information you need to pass Genesys PureConnect: CIC Core Certification PC-CIC-Core exam and free practice exam verified by EduDump exam experts.
Said the test questions were almost same
Passed the exams with the material
Found the study quides effective and helpful
(17 Up Votes)Genesys PC-CIC-Core Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | PureConnect: CIC Core Certification |
| Exam Number: | PC-CIC-Core |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 60–62 |
| Related Certifications: | PureConnect Interaction Center Core Specialist PureConnect Interaction Center Core Engineer |
| Exam Price: | 500 USD |
| Exam Duration: | 120 minutes |
| Passing Score: | 69% |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Sample Questions: | Genesys PC-CIC-Core Sample Questions |
| Exam Way: | Delivered via Kryterion Webassessor (online proctored or at authorized center) |
| Pre Condition: | No prior certification required; training courses recommended (Administering the CIC System, Configuring Call Flows) |
| Official Syllabus URL: | https://beyond.genesys.com/explore/certification/home |
Genesys PC-CIC-Core Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuring Call Flows | - Default Auto Attendant Configuration - Publishing and Exporting Configurations - Scheduling and Profiles - Queue and Email Operations - Interaction Attendant Menu Structure |
| Topic 2: Administering the CIC System | - Introduction to PureConnect Application Suite - ACD and Skills-Based Routing Configuration - Interaction Supervisor and Reporter Basics - Managed IP Phone Configuration - Interaction Administrator Interface and Components - Account Codes, Wrap-up Codes, and Security |
0
0
0
10