HDI QQ0-401 Exam Details & Actual Exam Questions
- Exam Code/Number: QQ0-401
- Exam Name/Title: SDI-Service Desk Foundation Qualification
- Certification Provider: HDI
- Corresponding Certification: HDI World wide Certification
- Exam Questions: 120
- Updated On: Aug,23 2026
- Certification Level: Foundation
HDI SDI-Service Desk Foundation Qualification Exam Questions
(47 Up Votes)HDI QQ0-401 Exam Overview:
| Certification Vendor: | HDI / SDI (Service Desk Institute) |
| Exam Name: | SDI-Service Desk Foundation Qualification |
| Exam Number: | QQ0-401 |
| Related Certifications: | SDI Service Desk Analyst (SD0-101) SDI Service Desk Manager (SD0-302) HDI Qualified Customer Support Specialist |
| Certificate Validity Period: | 3 years |
| Exam Price: | Approx. $150-$200 USD (varies by region and delivery method) |
| Available Languages: | English |
| Exam Duration: | 60-75 |
| Exam Format: | Multiple Choice, Computer-Based, Single/Multiple Select |
| Real Exam Qty: | 40-60 |
| Passing Score: | 65% |
| Recommended Training: | HDI Service Desk Foundation Training SDI Official Study Materials |
| Exam Registration: | HDI Official Registration SDI Qualification Portal |
| Sample Questions: | HDI QQ0-401 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to entry-level support staff, students, and career changers |
| Official Syllabus URL: | https://www.thinkhdi.com / https://www.servicedeskinstitute.com |
HDI QQ0-401 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Professionalism and Roles | 20% | - Roles and responsibilities of Service Desk analysts - Cultural awareness and diversity - Professional standards and ethics - Purpose and value of the Service Desk |
| Communication and Customer Service | 25% | - Customer service principles and expectations - Verbal, non-verbal, and written communication - Effective communication techniques - Managing difficult interactions and expectations |
| Service Management Processes | 30% | - Change management awareness - Request fulfillment - Incident management lifecycle - Service level agreements (SLAs) and targets - Problem management basics |
| Problem Solving & Continuous Improvement | 10% | - Quality and continuous improvement concepts - Structured problem-solving approaches - Prioritization and categorization |
| Tools, Technology & Knowledge Management | 15% | - Support tools and remote assistance - Basic metrics and reporting - Knowledge base usage and contribution - IT Service Management (ITSM) systems |
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