HP HP0-M22 Exam Details & Actual Exam Questions

  • Exam Code/Number: HP0-M22
  • Exam Name/Title: Implementing HP Service Manager Software
  • Certification Provider: HP
  • Corresponding Certification: HP Certification I
  • Exam Questions: 150
  • Updated On: Aug,24 2026
  • Certification Level: Professional

HP Implementing HP Service Manager Software Exam Questions

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HP HP0-M22 Exam Overview:

Certification Vendor:HP (Hewlett-Packard)
Exam Name:Implementing HP Service Manager Software
Exam Number:HP0-M22
Related Certifications:HP Service Manager Implementation
HP ExpertOne
Exam Price:$200 USD (historical)
Exam Duration:105 minutes
Available Languages:English
Certificate Validity Period:3 years
Passing Score:47 / 62%
Exam Format:Multiple Choice
Real Exam Qty:75
Recommended Training:HP Service Manager Essentials (HF509S)
Exam Registration:Prometric Registration (historical)
Sample Questions:HP HP0-M22 Sample Questions
Exam Way:Onsite at Prometric testing centers (retired)
Pre Condition:6 months experience with HP Service Manager 7.x; ITIL Foundations certification recommended
Official Syllabus URL:https://community.opentext.com/cfs-file/__key/telligent-evolution-components-attachments/00-216-01-00-00-66-00-72/331538.pdf

HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuration and Customization25%- Data management
  • 1. Custom fields and dictionaries
    • 2. Global variables and lists
      • 3. Database schema
        - Process configuration
        • 1. Workflow design
          • 2. Form layout
            Topic 2: HP Service Manager Processes and Modules8%- Tailoring and engine components
            • 1. Notification engine
              • 2. Approval engine
                • 3. Security configuration
                  - ITIL-aligned processes
                  • 1. Incident management
                    • 2. Problem management
                      • 3. Release management
                        • 4. Change management
                          • 5. Service level management
                            Topic 3: Fundamental HP Service Manager Technologies and Methodologies8%- Server components and functions
                            • 1. Application server
                              • 2. RDBMS server
                                • 3. Web server
                                  - Integration methods
                                  • 1. Web Services
                                    • 2. Connect-It
                                      • 3. LDAP
                                        - Client types and features
                                        • 1. Windows client
                                          • 2. Web client
                                            Topic 4: Troubleshooting and Optimization10%- Performance tuning
                                            - Error diagnosis
                                            Topic 5: Administration, Maintenance and Reporting24%- Reporting and integration
                                            • 1. Decision Center
                                              • 2. Crystal Reports
                                                - System administration
                                                • 1. User and role management
                                                  • 2. Backup and recovery
                                                    Topic 6: Architecture, Installation and Deployment25%- Installation and upgrade
                                                    • 1. Server installation
                                                      • 2. Client deployment
                                                        • 3. Database setup
                                                          - System architecture
                                                          • 1. Port and firewall requirements
                                                            • 2. Network topology


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