ITIL ITIL-4-Foundation Exam Details & Actual Exam Questions
- Exam Code/Number: ITIL-4-Foundation
- Exam Name/Title: ITIL 4 Foundation Exam
- Certification Provider: ITIL
- Corresponding Certification: ITIL 4
- Exam Questions: 121
- Updated On: Aug,31 2026
- Certification Level: Foundation
ITIL 4 Foundation Exam Questions
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(39 Up Votes)ITIL ITIL-4-Foundation Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Exam Price: | Varies by region (~USD 300–400 equivalent) |
| Real Exam Qty: | 40 |
| Available Languages: | Japanese, English, Chinese (Simplified), French, Portuguese, German, Spanish |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert Continuing Professional Development) |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple choice, Closed book, Scenario-based questions (basic level) |
| Passing Score: | 26/40 (65%) |
| Recommended Training: | AXELOS Accredited Training Organizations PeopleCert Official Training |
| Exam Registration: | PeopleCert Official Registration ITIL Certification Overview |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or onsite test center (PeopleCert authorized delivery) |
| Pre Condition: | No formal prerequisites required. Basic IT familiarity recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management Key Concepts | 25% | - Service Relationships and Stakeholders - Value and Value Co-creation |
| Four Dimensions of Service Management | 20% | - Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology |
| ITIL Guiding Principles | 25% | - Optimize and Automate - Think and Work Holistically - Focus on Value - Collaborate and Promote Visibility - Start Where You Are - Progress Iteratively with Feedback - Keep It Simple and Practical |
| ITIL Practices Overview | 15% | - Service Level Management - Problem Management - Service Desk - Change Enablement - Incident Management |
| ITIL Service Value System (SVS) | 15% | - Practices Overview - Service Value Chain - Governance |
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