ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Details & Actual Exam Questions

  • Exam Code/Number: ITIL-4-Specialist-Create-Deliver-and-Support
  • Exam Name/Title: ITIL 4 Specialist: Create, Deliver and SupportExam
  • Certification Provider: ITIL
  • Corresponding Certification: ITIL 4 Managing Professional
  • Exam Questions: 74
  • Updated On: Jul,14 2026
  • Certification Level: Specialist

ITIL 4 Specialist: Create, Deliver and SupportExam Exam Questions

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:

Certification Vendor:PeopleCert (formerly AXELOS)
Exam Name:ITIL 4 Specialist: Create, Deliver and Support Examination
Exam Number:ITIL-4-Specialist-Create-Deliver-and-Support
Certificate Validity Period:No expiry (ITIL 4 certifications are currently valid indefinitely)
Exam Duration:90 minutes
Real Exam Qty:40
Passing Score:70% (typically 28/40)
Exam Price:Varies by region (approximately £350–£500 GBP equivalent)
Related Certifications:ITIL 4 Foundation
ITIL 4 Managing Professional
Available Languages:English
Exam Format:Multiple Choice, Closed Book
Sample Questions:ITIL ITIL-4-Specialist-Create-Deliver-and-Support Sample Questions
Exam Way:Online proctored or in-person exam via PeopleCert accredited providers
Pre Condition:ITIL 4 Foundation certification is required before taking this exam.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

SectionObjectives
Topic 1: Practices Supporting Create, Deliver and Support- Service Management Practices
  • 1. Service Request Management
    • 2. Service Desk
      • 3. Incident Management
        • 4. Problem Management
          - General Management Practices
          • 1. Service Level Management
            • 2. Change Enablement
              - Technical Management Practices
              • 1. Deployment Management
                • 2. Monitoring and Event Management
                  • 3. Release Management
                    Topic 2: Service Value System and Practices- Organizational structure and teams
                    • 1. Team collaboration models
                      • 2. Value stream roles and responsibilities
                        - ITIL guiding principles in delivery
                        • 1. Collaborate and promote visibility
                          • 2. Focus on value
                            Topic 3: Value Streams for Service Management- Service value stream design
                            • 1. Mapping end-to-end service flows
                              • 2. Designing workflows for service delivery
                                - Improving value streams
                                • 1. Automation and optimization
                                  • 2. Waste reduction in processes


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