ITIL ITIL-Foundation Exam Details & Actual Exam Questions

  • Exam Code/Number: ITIL-Foundation
  • Exam Name/Title: ITIL Foundation Certification - IT Service Management
  • Certification Provider: ITIL
  • Corresponding Certification: ITIL Foundation Certification
  • Exam Questions: 325
  • Updated On: Aug,04 2026
  • Certification Level: Foundation / Entry Level

ITIL Foundation Certification - IT Service Management Exam Questions

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ITIL ITIL-Foundation Exam Overview:

Certification Vendor:(formerly AXELOS for ITIL)
Exam Name:ITIL 4 Foundation: IT Service Management Certification Exam
Exam Number:ITIL-4-Foundation
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Strategic Leader
ITIL 4 Practice Manager
Exam Duration:60 minutes
Real Exam Qty:40
Certificate Validity Period:No fixed expiry for Foundation certificate (subject to PeopleCert certification policy updates)
Exam Format:Multiple-choice questions, Closed book, Computer-based exam
Available Languages:English, German, French, Spanish, Japanese, Portuguese, Chinese (Simplified)
Passing Score:65% (26 out of 40 correct answers)
Exam Price:USD 295 (varies by region and exam provider)
Recommended Training:PeopleCert Official ITIL Training
Exam Registration:PeopleCert ITIL Certification Registration
Sample Questions:ITIL ITIL-Foundation Sample Questions
Exam Way:Online proctored or authorized test center (PeopleCert platform)
Pre Condition:No formal prerequisites required. Basic IT knowledge recommended.
Official Syllabus URL:ITIL 4 Foundation official page

ITIL ITIL-Foundation Exam Syllabus Topics:

SectionObjectives
Topic 1: The Four Dimensions of Service Management- Partners and suppliers
  • 1. External service providers and value networks
    - Information and technology
    • 1. Information systems and knowledge management
      - Organisations and people
      • 1. Roles, responsibilities, and structure
        - Value streams and processes
        • 1. End-to-end service delivery workflows
          Topic 2: ITIL Service Value System (SVS)- Core components of SVS
          • 1. Continual improvement
            • 2. Guiding principles
              • 3. Practices
                • 4. Governance
                  • 5. Service value chain
                    Topic 3: ITIL Practices Overview- Technical management practices
                    • 1. Deployment management
                      • 2. Infrastructure and platform management
                        - General management practices
                        • 1. Continual improvement
                          • 2. Information security management
                            • 3. Relationship management
                              - Service management practices
                              • 1. Incident management
                                • 2. Service desk
                                  • 3. Problem management
                                    Topic 4: Key Concepts of Service Management- Service and value creation
                                    • 1. Service definitions (utility and warranty)
                                      • 2. Value co-creation with stakeholders


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