Microsoft MB-240 Exam Details & Actual Exam Questions
- Exam Code/Number: MB-240
- Exam Name/Title: Microsoft Dynamics 365 Field Service Functional Consultant
- Certification Provider: Microsoft
- Corresponding Certification: Microsoft Dynamics 365
- Exam Questions: 230
- Updated On: Aug,03 2026
- Certification Level: Associate
Microsoft Dynamics 365 Field Service Functional Consultant Exam Questions
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(29 Up Votes)Microsoft MB-240 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Certificate Validity Period: | 1 year (renewable via free assessment on Microsoft Learn) |
| Real Exam Qty: | 40–60 |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple choice, Case studies, Drag-and-drop, Build list, Active screen |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate |
| Available Languages: | English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Chinese (Simplified) |
| Passing Score: | 700 (out of 1000) |
| Exam Price: | $165 USD |
| Recommended Training: | Instructor-led Training: Dynamics 365 Field Service Functional Consultant Microsoft Learn: Dynamics 365 Field Service Learning Path |
| Exam Registration: | Pearson VUE Registration Microsoft Learn Exam Registration |
| Sample Questions: | Microsoft MB-240 Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience: 1–2 years working with Dynamics 365 Field Service, understanding of field service processes, resource management, and service lifecycle |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-240/ |
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products |
| Manage inventory and purchasing | 5–10% | - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog - Process inventory transactions: receive, transfer, adjust, and consume |
| Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Manage work order products, services, and skills requirements - Manage customer assets, asset hierarchies, and service history - Create and manage work orders, work order types, and statuses |
| Schedule and dispatch work orders | 15–20% | - Manage bookings, resource availability, and conflicts - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) - Configure scheduling parameters, booking statuses, and requirements |
| Implement Microsoft Power Platform | 5–10% | - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions |
| Manage the Field Service mobile app | 5–10% | - Manage mobile user access, security, and synchronization - Customize mobile forms, views, and offline capabilities - Install, configure, and deploy mobile app |
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