Microsoft MB-280 Exam Details & Actual Exam Questions

  • Exam Code/Number: MB-280
  • Exam Name/Title: Microsoft Dynamics 365 Customer Experience Analyst
  • Certification Provider: Microsoft
  • Corresponding Certification: Microsoft Certified
  • Exam Questions: 138
  • Updated On: Jun,20 2026
  • Certification Level: Associate

Microsoft Dynamics 365 Customer Experience Analyst Exam Questions

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Microsoft MB-280 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Experience Analyst
Exam Number:MB-280
Real Exam Qty:40-60
Certificate Validity Period:1 year (renewable via Microsoft certification renewal assessment)
Related Certifications:Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Microsoft Certified: Power Platform Functional Consultant Associate
Exam Format:Multiple choice, Multiple response, Case studies, Scenario-based questions
Passing Score:700/1000
Exam Price:$165 USD (varies by region)
Exam Duration:100-120
Available Languages:English, Japanese, Simplified Chinese, Korean, German, French, Spanish
Sample Questions:Microsoft MB-280 Sample Questions
Exam Way:Online proctored or onsite testing center (Pearson VUE)
Pre Condition:No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/

Microsoft MB-280 Exam Syllabus Topics:

SectionObjectives
Manage Dataverse and customer data- Data management
  • 1. Data import and export
    • 2. Duplicate detection and data quality
      - Dataverse data model
      • 1. Columns and data types
        • 2. Tables and relationships
          Configure Dynamics 365 Customer Experience applications- Configure model-driven apps
          • 1. Forms, views, and dashboards customization
            • 2. App navigation and sitemap configuration
              - Customize user experience
              • 1. Business rules and business process flows
                • 2. Command bar customization
                  Configure automation and integrations- Power Platform automation
                  • 1. Business process automation scenarios
                    • 2. Power Automate flows for Dynamics 365
                      - Integration scenarios
                      • 1. Integration with other Dynamics 365 apps
                        • 2. Plugin and extension overview
                          Implement security and governance- Security model
                          • 1. Security roles and privileges
                            • 2. Business units and teams
                              - Field and record security
                              • 1. Field-level security profiles
                                • 2. Access control and sharing rules


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