Microsoft MB2-718日本語 Exam Details & Actual Exam Questions
- Exam Code/Number: MB2-718日本語
- Exam Name/Title: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
- Certification Provider: Microsoft
- Corresponding Certification: Microsoft Dynamics 365
- Exam Questions: 90
- Updated On: Sep,15 2026
- Certification Level: Specialist / Professional
Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) Exam Questions
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Microsoft MB2-718日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Customer Service |
| Exam Number: | MB2-718 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate MCSE: Business Applications |
| Real Exam Qty: | 90 |
| Available Languages: | French, Japanese, English, German, Spanish, Chinese (Simplified) |
| Certificate Validity Period: | Deprecated exam (superseded by newer role-based exams) |
| Exam Price: | USD pricing varies by region (typically around $165 USD) |
| Exam Format: | Scenario-based questions, Multiple-choice questions |
| Passing Score: | Microsoft exams typically use a 700 scaled score (out of 1000) |
| Exam Duration: | 90 minutes (approx) |
| Sample Questions: | Microsoft MB2-718日本語 Sample Questions |
| Exam Way: | Proctored online or onsite through Pearson VUE |
| Pre Condition: | No formal prerequisites, recommended experience with Microsoft Dynamics 365 customer service functionality |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/exams/mb2-718 |
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Cases, Knowledge Base, and Service Hub | 25% | - Manage Knowledge Base articles - Create and manage cases - Use the Interactive Service Hub |
| Topic 2: Dynamics Field Service and USD | 20% | - Unified Service Desk configuration - Field Service mobile app and schedule board |
| Topic 3: Service Management Analysis and Surveys | 20% | - Voice of the Customer surveys - Service management analysis with Power BI |
| Topic 4: Manage Queues, Entitlements, and SLAs | 25% | - Configure service level agreements - Configure queues - Define entitlements and channels |
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