Nortel 922-060 Exam Details & Actual Exam Questions

  • Exam Code/Number: 922-060
  • Exam Name/Title: Nortel Contact Center Manager RIs. 7.0 Administration
  • Certification Provider: Nortel
  • Corresponding Certification: Nortel Other Certification
  • Certification Level: Specialist

Nortel Contact Center Manager RIs. 7.0 Administration Exam Questions

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Nortel 922-060 Exam Overview:

Certification Vendor:Nortel
Exam Name:Nortel Contact Center Manager Rls. 7.0 Administration
Exam Number:922-060
Available Languages:English
Related Certifications:Nortel Contact Center Manager Rls. 7.0 Install and Config
Nortel Contact Center Rls. 7.0 Administration & Scripting
Nortel Contact Center Rls. 7.0 Networking
Nortel Contact Center Rls. 7.0 SCE Scripting
Exam Way:Officially delivered through authorized Nortel/Pearson VUE testing centers (historical program).
Pre Condition:No official prerequisite information publicly available. Knowledge of Nortel Contact Center Manager Rls. 7.0 installation and configuration is recommended.
Official Syllabus URL:https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12

Nortel 922-060 Exam Syllabus Topics:

SectionObjectives
Reporting and Monitoring- Performance management
  • 1. Historical reporting and statistics
  • 2. Real-time monitoring
Queue and Routing Administration- Contact routing
  • 1. Routing rules and priorities
  • 2. Queue configuration
Maintenance and Troubleshooting- System maintenance
  • 1. Log analysis and fault diagnosis
  • 2. Backup and restore
Configuration Management- Administration configuration
  • 1. User and role administration
  • 2. Business hours and system parameters
Agent and Skillset Administration- Agent management
  • 1. Skillset assignment and management
  • 2. Agent creation and maintenance
System Administration- Contact Center Manager architecture
  • 1. Database and service management
  • 2. Server components and roles


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