Oracle 1Z1-993 Exam Details & Actual Exam Questions
- Exam Code/Number: 1Z1-993
- Exam Name/Title: Oracle Engagement Cloud 2018 Implementation Essentials
- Certification Provider: Oracle
- Corresponding Certification: Oracle Engagement Cloud
- Exam Questions: 76
- Updated On: Aug,01 2026
- Certification Level: Specialist
Oracle Engagement Cloud 2018 Implementation Essentials Exam Questions
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(25 Up Votes)Oracle 1Z1-993 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Engagement Cloud 2018 Implementation Essentials |
| Exam Number: | 1Z0-993 |
| Certificate Validity Period: | 18 months |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Exam Price: | $245 USD |
| Passing Score: | 65% |
| Real Exam Qty: | 76 |
| Exam Format: | Multiple Choice, Multiple Select |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Oracle Education Pearson VUE Registration |
| Sample Questions: | Oracle 1Z1-993 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites recommended; basic CRM and Oracle Cloud knowledge is beneficial |
| Official Syllabus URL: | https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-993 |
Oracle 1Z1-993 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Feature Enablement & Configuration | 5% | - Enable Engagement Cloud features - Desktop and interface configuration |
| Topic 2: Analytics & Reporting | 15% | - Infolets, subject areas and queries - Modify and configure reports |
| Topic 3: Integration & Data Management | 15% | - File-based import and export - Integration architecture - CTI and email integration |
| Topic 4: Knowledge Management | 10% | - KM security and categories - KM enablement and configuration |
| Topic 5: Service Request Management | 20% | - Set up SR creation and handling - Service catalog and assignment rules - Configure service request categories - SR processing and search |
| Topic 6: Entitlements and Service Level Agreements | 15% | - Milestone management - Standard and default coverage setup - Entitlement concepts and coverage |
| Topic 7: Engagement Cloud Architecture & Customization | 20% | - Functional Setup Manager (FSM) - Customization tools and options - Security model and roles - DCS architecture and components |
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