Oracle 1z0-1038-22 Exam Details & Actual Exam Questions

Exam Code/Number: 1z0-1038-22
Exam Name/Title: Oracle Service Center 2022 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center

Exam Questions: 97
Updated On: Jun,07 2026

Oracle Service Center 2022 Implementation Professional Exam Questions

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Oracle 1z0-1038-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Implement user Interface modifications and automation (workspaces) Explain B2C Service products and services
Topic 2	Configure Service Level Agreements Explain configuration settings
Topic 3	Create workspaces for the Browser User Interface Perform an initial setup and set up the Service Console
Topic 4	Processes between Customers and Agents Describe Core Business Objects
Topic 5	Set Up Navigation, Permissions and User Accounts Describe standard text and variables
Topic 6	Perform export import with Element Manager Describe Service Level Agreements
Topic 7	Create queues, assignments, and standard application menus Configure Products, Categories, and Dispositions
Topic 8	Create Enhanced Business Rules B2C Service User Interface and Processes
Topic 9	B2C Service Service Console Extensions B2C Service Products and Services

Reference: https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22