Oracle 1z0-1038-22 Exam Details & Actual Exam Questions

  • Exam Code/Number: 1z0-1038-22
  • Exam Name/Title: Oracle Service Center 2022 Implementation Professional
  • Certification Provider: Oracle
  • Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
  • Exam Questions: 97
  • Updated On: Jul,24 2026
  • Certification Level: Professional

Oracle Service Center 2022 Implementation Professional Exam Questions

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Oracle 1z0-1038-22 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Service Center 2022 Implementation Professional
Exam Number:1Z0-1038-22
Exam Format:Multiple Choice, Scenario-based questions
Certificate Validity Period:Not publicly specified (Oracle certification validity policy may apply)
Available Languages:English
Exam Price:USD 245 (may vary by region)
Exam Duration:90 minutes
Related Certifications:Oracle Service Center Implementation Associate
Oracle CX Service certifications
Real Exam Qty:50-70 (not officially disclosed)
Passing Score:Not publicly disclosed (Oracle scaled scoring system)
Recommended Training:Oracle University Training
Exam Registration:Oracle Certification Portal
Sample Questions:Oracle 1z0-1038-22 Sample Questions
Exam Way:Online proctored or test center delivery via Oracle certification platform
Pre Condition:No formal prerequisite is publicly mandated, but familiarity with Oracle CX Service and cloud applications is recommended.
Official Syllabus URL:https://education.oracle.com/

Oracle 1z0-1038-22 Exam Syllabus Topics:

SectionObjectives
Analytics and Reporting- Service Analytics
  • 1. KPI tracking and service metrics
    • 2. Dashboards and reporting tools
      Integration and Extensibility- Integration Concepts
      • 1. External system connectivity
        • 2. REST API integration
          Oracle Service Center Overview- Architecture and Core Components
          • 1. Service Center architecture concepts
            • 2. User roles and access model
              Knowledge Management- Knowledge Base Configuration
              • 1. Article creation and publishing
                • 2. Search and recommendation tuning
                  Configuration and Setup- Channel Configuration
                  • 1. Omnichannel routing configuration
                    • 2. Email and chat channel setup
                      - Application Configuration
                      • 1. Business rules configuration
                        • 2. Workspace setup and navigation
                          Service Request Management- Case Lifecycle
                          • 1. Service request creation and assignment
                            • 2. Escalation and resolution handling


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