Oracle 1z1-325 Exam Details & Actual Exam Questions
- Exam Code/Number: 1z1-325
- Exam Name/Title: Oracle RightNow Cloud Service 2016 Implementation Essentials
- Certification Provider: Oracle
- Corresponding Certification: Oracle Service Cloud
- Exam Questions: 87
- Updated On: Jul,17 2026
- Certification Level: Professional
Oracle RightNow Cloud Service 2016 Implementation Essentials Exam Questions
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(31 Up Votes)Oracle 1z1-325 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle RightNow Cloud Service 2016 Implementation Essentials |
| Exam Number: | 1Z0-325 |
| Exam Price: | USD 245 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Not specified |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Related Certifications: | Oracle RightNow Cloud Service Oracle CX Service Cloud |
| Passing Score: | 64% |
| Real Exam Qty: | 55-70 |
| Available Languages: | English |
| Recommended Training: | Oracle University Training Courses |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: | Oracle 1z1-325 Sample Questions |
| Exam Way: | Proctored online or authorized testing center |
| Pre Condition: | Recommended familiarity with Oracle Service Cloud / RightNow Cloud Service platform and basic CRM concepts |
| Official Syllabus URL: | https://education.oracle.com |
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Portal and Experience Interface | - Customer Portal Configuration - Self-Service and Knowledge Base Setup |
| Topic 2: Configuration and Administration | - User Roles and Security Management - Configuration Settings and Customization |
| Topic 3: Knowledge Management and Content Delivery | - Knowledge Base Configuration - Content Publishing and Maintenance |
| Topic 4: Oracle RightNow Cloud Service Fundamentals | - Platform Overview and Architecture - Core Components and Navigation |
| Topic 5: Reporting and Analytics | - Standard Reports and Dashboards - Data Analysis and Metrics |
| Topic 6: Integration and Advanced Features | - Advanced Configuration Options - Integration with External Systems |
| Topic 7: Incident and Service Management | - Incident Lifecycle Management - Workflow and Business Rules |
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