Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Details & Actual Exam Questions
- Exam Code/Number: ITIL-4-Specialist-Monitor-Support-Fulfil
- Exam Name/Title: ITIL 4 Specialist: Monitor, Support, Fulfil Exam
- Certification Provider: Peoplecert
- Corresponding Certification: Peoplecert IT Infrastructure Library
- Exam Questions: 168
- Updated On: Aug,30 2026
- Certification Level: Specialist (Managing Professional stream)
Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Questions
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(34 Up Votes)Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Monitor, Support and Fulfil |
| Exam Number: | ITIL-4-SF |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Exam Format: | Closed book, Multiple-choice questions, Online proctored or test center delivery |
| Real Exam Qty: | 40 multiple-choice questions |
| Passing Score: | 70% (28/40) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Available Languages: | Portuguese, English, Chinese (availability varies by region), Other localized languages (varies), Japanese |
| Exam Price: | Varies by region (approximately GBP 300–450 equivalent) |
| Recommended Training: | PeopleCert Official ITIL Training |
| Exam Registration: | PeopleCert ITIL Certification Portal |
| Sample Questions: | Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Sample Questions |
| Exam Way: | Online proctored or in-person test center (PeopleCert accredited exam delivery) |
| Pre Condition: | ITIL 4 Foundation certification is required before attempting this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/itil |
Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Desk Practice | - Service desk purpose and value - Metrics and performance management - Service desk models and structures |
| Topic 2: Incident Management Practice | - Major incident handling - Incident prioritization and escalation - Incident lifecycle and workflows |
| Topic 3: Problem Management | - Root cause analysis techniques - Workarounds and known error database - Problem detection and logging |
| Topic 4: Monitoring and Event Management | - Tools and automation in monitoring - Alerting and event correlation - Event types and monitoring principles |
| Topic 5: Service Request Management | - Request fulfillment workflows - Request models and automation |
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