SAP C_C4H56_2411 Exam Details & Actual Exam Questions
- Exam Code/Number: C_C4H56_2411
- Exam Name/Title: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2
- Certification Provider: SAP
- Corresponding Certification: SAP Certified Associate
- Exam Questions: 82
- Updated On: Sep,09 2026
- Certification Level: Associate
SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam Questions
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(33 Up Votes)SAP C_C4H56_2411 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 |
| Exam Number: | C_C4H56_2411 |
| Related Certifications: | SAP Certified Associate - SAP Sales Cloud Version 2 SAP Certified Associate - SAP Customer Experience |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice, Multiple response |
| Passing Score: | Not officially published (typically ~65–70%) |
| Exam Price: | Approximately USD 560 (varies by country/region) |
| Recommended Training: | SAP Training Catalog (CX solutions) SAP Learning Journey - SAP Service Cloud Version 2 |
| Exam Registration: | SAP Certification Portal SAP Learning Platform |
| Sample Questions: | SAP C_C4H56_2411 Sample Questions |
| Exam Way: | Online proctored exam or test center delivery via SAP authorized exam providers |
| Pre Condition: | No mandatory prerequisites; recommended familiarity with SAP Customer Experience (CX) solutions and service processes. |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h56_2411 |
SAP C_C4H56_2411 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Extensibility and Integration | - Integration with SAP S/4HANA - API-based integration concepts - Integration with SAP CX solutions |
| System Configuration and Implementation | - System setup and administration - UI adaptation and personalization - Business roles and authorizations |
| Core Service Business Processes | - Omnichannel service handling - Ticket and case management - Interaction center processes |
| Analytics and Reporting | - Standard reporting tools - Key performance indicators (KPIs) |
| Data Management | - Data migration concepts - Master data configuration |
| SAP Service Cloud Version 2 Overview | - Solution architecture and key capabilities - Business value and use cases |
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