Salesforce CRT-261日本語 Exam Details & Actual Exam Questions

Exam Code/Number: CRT-261日本語
Exam Name/Title: Certification Preparation for Service Cloud Consultant (CRT-261日本語版)
Certification Provider: Salesforce
Corresponding Certification: Salesforce Service Cloud Consultant

Exam Questions: 198
Updated On: Jun,07 2026

Salesforce Certification Preparation for Service Cloud Consultant (CRT-261日本語版) Exam Questions

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Salesforce CRT-261日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge.
Topic 2	Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance
Topic 3	Given a scenario, identify the appropriate Service Console features to meet the business need
Topic 4	Understand the key factors to consider when implementing a Knowledge data migration strategy
Topic 5	Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs
Topic 6	Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document)
Topic 7	Given a set of KPIs, determine the appropriate case management solution Identify use cases and capabilities of Social Customer Service
Topic 8	Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
Topic 9	Explain the use cases and benefits for different interaction channels Identify the benefits of a knowledge base
Topic 10	Explain the capabilities, use cases, and how to configure the service entitlements and milestones in Salesforce.
Topic 11	Given a scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge
Topic 12	Given a set of requirements, determine how to configure data categories, article types, articles, and publishing workflow
Topic 13	Compare and contrast the different types of contact centers and their business drivers (Help Desk, Product support, Telesales, Service, Field service depot repair, B2C, B2B, etc.)
Topic 14	Describe the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS video channel, and social media.)
Topic 15	Distinguish the key components that contribute to performance optimization within a design
Topic 16	Explain the design considerations (user interface, user profiles, objects to expose, sharing model, reporting, etc.) and best practices when configuring an interaction channel solution (mobile, phone, email, web, chat, or social media).
Topic 17	Given a scenario, determine appropriate contact center licensing and deployment strategies
Topic 18	Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
Topic 19	Explain how different Service Console features work together to deliver business value
Topic 20	Explain the knowledge article lifecycle including creation, publishing, consumption, and feedback
Topic 21	Explain the considerations for data migration and data quality Explain the factors that influence key contact center metrics, KPIs, and business challenges
Topic 22	Given a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.).
Topic 23	Given business process requirements, determine the appropriate approach to case submission Explain the use cases and considerations for common Service Cloud Integrations
Topic 24	Given a set of business requirements, describe how a feature should be implemented
Topic 25	Explain the use cases, capabilities, and limitations of Service Cloud automation (Flow, process builder, quick actions, macros, quick text).

Reference: https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/

How much CRT-261 Exam Cost

The price of the CRT-261 exam is $200 USD.

Certification Path

The Salesforce Service Cloud Consultants certification includes only one CRT-261 certification exam.

Salesforce Service Cloud Consultants CRT-261 Exam

Salesforce Service Cloud Consultants CRT-261 Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.

What is the duration of the CRT-261 Exam

Number of Questions: 60
Length of Examination: 105 minutes
Format: Multiple choices, multiple answers
Passing Score: 67%