Salesforce FSL-201 Exam Details & Actual Exam Questions
- Exam Code/Number: FSL-201
- Exam Name/Title: Salesforce - Implementing Field Service Lightning
- Certification Provider: Salesforce
- Corresponding Certification: Field Service Lightning program
- Exam Questions: 165
- Updated On: Sep,17 2026
- Certification Level: Intermediate / Consultant
Salesforce - Implementing Field Service Lightning Exam Questions
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(40 Up Votes)Salesforce FSL-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce - Implementing Field Service Lightning |
| Exam Number: | FSL-201 |
| Real Exam Qty: | 60 |
| Available Languages: | Japanese, Spanish, English |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Certificate Validity Period: | 3 years |
| Exam Price: | $200 USD |
| Exam Format: | Multiple-choice, Multiple-select |
| Passing Score: | 68% |
| Exam Duration: | 105 minutes |
| Recommended Training: | Implement Salesforce Field Service (FSL201) – Trailhead Academy Prepare for Your Salesforce Field Service Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce FSL-201 Sample Questions |
| Exam Way: | Online proctored or at authorized Kryterion testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant, and hands-on experience with Field Service Lightning |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/fieldserviceconsultant |
Salesforce FSL-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contractor Management | 10% | - Configure scheduling preferences for third parties - Track work performed by contractors - Set up contractor capacity and visibility |
| Introduction to Salesforce Field Service | 10% | - Understand data model and architecture - Identify use cases and business value - Define components and capabilities |
| Core Field Service Elements | 20% | - Configure work orders, service appointments, and assets - Set up service resources, locations, and products - Define operating hours and service territories |
| Scheduling and Optimization | 20% | - Manage appointment lifecycle and status transitions - Configure scheduling policies and optimization engine - Create work rules and service objectives |
| Initial Configuration | 15% | - Enable Field Service licenses and settings - Configure profiles, permission sets, and access - Set up geocoding and data integration rules |
| Field Technician Mobility | 10% | - Configure Field Service mobile app - Enable offline functionality and sync - Manage work completion and reporting |
| Dispatcher Console | 15% | - Monitor resources and update appointments - Manage assignments, Gantt charts, and filters - Navigate console and configure views |
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