Salesforce Salesforce-Communications-Cloud Exam Details & Actual Exam Questions
- Exam Code/Number: Salesforce-Communications-Cloud
- Exam Name/Title: Salesforce Communications Cloud Accredited Professional (AP) Exam
- Certification Provider: Salesforce
- Corresponding Certification: Accredited Professional
- Exam Questions: 82
- Updated On: Jul,15 2026
- Certification Level: Specialist
Salesforce Communications Cloud Accredited Professional (AP) Exam Questions
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(27 Up Votes)Salesforce Salesforce-Communications-Cloud Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Communications Cloud Accredited Professional (AP) Exam |
| Exam Number: | Salesforce-Communications-Cloud |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Exam Price: | $200 USD |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Sales Cloud Consultant |
| Passing Score: | 65% |
| Sample Questions: | Salesforce Salesforce-Communications-Cloud Sample Questions |
| Exam Way: | Online proctored exam (available through Salesforce certification portal) |
| Pre Condition: | Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional |
Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Product Catalog Management | 15% | - Offerings and pricing strategies - Service characteristics and resource specifications - Defining products and services |
| Billing & Revenue Management | 20% | - Invoice generation and management - Billing architecture and processes - Usage-based billing - Revenue recognition concepts |
| Fulfilment & Provisioning | 20% | - Service activation processes - Inventory and allocation - Resource pool management - Fulfilment order orchestration |
| Order Management | 20% | - Omni API and Order Capture - Product catalog management - Order lifecycle management - Pricing and bundled offerings |
| Salesforce Communications Cloud Overview | 10% | - Use cases and customer benefits - Core components and architecture - Communications Cloud value proposition and capabilities |
| Analytics & Reporting | 15% | - Reporting for operations and finance - Communications Cloud analytics capabilities - Key metrics and dashboards |
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