Salesforce Salesforce-Contact-Center Exam Details & Actual Exam Questions

Exam Code/Number: Salesforce-Contact-Center
Exam Name/Title: Salesforce Contact Center Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional Exams

Exam Questions: 210
Updated On: Jun,12 2026
Certification Level: Accredited Professional

Salesforce Contact Center Accredited Professional Exam Questions

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Salesforce Salesforce-Contact-Center Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Contact Center Accredited Professional
Exam Number:	AP-226
Related Certifications:	Salesforce Service Cloud
Exam Duration:	90 minutes
Available Languages:	English
Passing Score:	65%
Real Exam Qty:	60
Certificate Validity Period:	N/A
Exam Price:	$200 USD
Exam Format:	Multiple Choice, Multiple Select
Sample Questions:	Salesforce Salesforce-Contact-Center Sample Questions
Exam Way:	Online proctored or at a testing center
Pre Condition:	No formal prerequisites; recommended for partners and consultants with experience in Salesforce Service Cloud and contact center solutions.
Official Syllabus URL:	https://trailhead.salesforce.com/en/credentials/accreditedprofessionaloverview

Salesforce Salesforce-Contact-Center Exam Syllabus Topics:

Section	Objectives
Topic 1: Optimization & Best Practices	- Apply best practices for user adoption, training, and change management. - Monitor and optimize contact center performance using reports and dashboards. - Troubleshoot common issues and iterate on solution design.
Topic 2: Discovery & Planning	- Identify and understand customer business requirements, challenges, and goals related to contact center operations. - Define contact center strategy and roadmap.
Topic 3: Implementation	- Set up automation and AI-driven tools (e.g., Einstein Bots, macros, flows). - Implement omni-channel routing (voice, chat, email, social). - Configure and deploy Service Cloud features for contact center use cases.
Topic 4: Design	- Plan for omni-channel routing, automation, and integration. - Consider security, compliance, and data privacy requirements. - Design scalable contact center solutions using standard Salesforce features.