Salesforce Service-Cloud-Consultant日本語 Exam Details & Actual Exam Questions
- Exam Code/Number: Service-Cloud-Consultant日本語
- Exam Name/Title: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
- Certification Provider: Salesforce
- Corresponding Certification: Salesforce Service Cloud Consultant
- Exam Questions: 292
- Updated On: Jul,25 2026
- Certification Level: Professional
Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Exam Questions
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Salesforce Service-Cloud-Consultant日本語 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | CRT-251 |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Passing Score: | 65% |
| Available Languages: | English, Japanese, French, German, Spanish, Brazilian Portuguese |
| Exam Format: | Multiple choice, Multiple select, Proctored online, Test center (onsite) |
| Exam Price: | $200 USD |
| Certificate Validity Period: | 3 years (maintenance required via Trailhead) |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder Sales Cloud Consultant Field Service Consultant |
| Exam Duration: | 105 minutes |
| Recommended Training: | Salesforce Service Cloud Training Modules Service Cloud Consultant Trailmix |
| Exam Registration: | Salesforce Certification Registration Kryterion Webassessor Exam Scheduling |
| Sample Questions: | Salesforce Service-Cloud-Consultant日本語 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Cloud Implementation | - Email-to-Case and Web-to-Case setup - CTI (Computer Telephony Integration) concepts |
| Case Management and Service Console | - Service Console configuration and productivity tools - Case lifecycle and routing strategies |
| Omni-Channel and Digital Engagement | - Chat, messaging, and digital support channels - Omni-Channel routing configuration |
| Service Cloud Analytics and Reporting | - Reports and dashboards for service performance - Key service KPIs and metrics |
| Knowledge Management | - Knowledge search and content delivery - Salesforce Knowledge setup and article lifecycle |
| Automation and Process | - Entitlements, milestones, and SLAs - Flow and workflow automation for service processes |
| Service Cloud Solution Design | - Customer service processes and use case design - Service Cloud feature selection and architecture |
| Integration and Data Management | - Integration with external service systems - Data model considerations for Service Cloud |
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