ServiceNow CIS-CSM日本語 Exam Details & Actual Exam Questions
- Exam Code/Number: CIS-CSM日本語
- Exam Name/Title: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
- Certification Provider: ServiceNow
- Corresponding Certification: CIS-Customer Service Management
- Exam Questions: 261
- Updated On: Aug,30 2026
- Certification Level: Implementation Specialist
ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) Exam Questions
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ServiceNow CIS-CSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Customer Service Management Exam |
| Exam Number: | CIS-CSM |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Passing Score: | Predetermined cut score, approximately 70% |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 1 year, requires annual maintenance |
| Exam Duration: | 90 minutes |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) |
| Available Languages: | English |
| Exam Price: | $315 USD |
| Recommended Training: | Customer Service Management Essentials ServiceNow Administration Fundamentals |
| Exam Registration: | Official Exam Registration |
| Sample Questions: | ServiceNow CIS-CSM日本語 Sample Questions |
| Exam Way: | Online proctored (OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | ServiceNow Certified System Administrator (CSA) certification required; recommended 6–12 months hands-on CSM implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-service-management?id=kb_article_view&sys_kb_id=3593762683fcf6100593bcffeeaad31a |
ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case management | 17% | - Case actions, tasks, and escalations - Case state flows and lifecycle - Major issue management - Case digests and service definitions - CSM workspace usage |
| Topic 2: CSM Best Practices and Knowledge Management | 10% | - CSM implementation best practices - Article quality and search - Knowledge management functionality |
| Topic 3: CSM configuration | 38% | - CSM application setup - Routing and assignment rules - Case types configuration - Supported communication channels |
| Topic 4: CSM foundational data model | 27% | - Business models - Contracts and entitlements - Product models - Install base management |
| Topic 5: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Special handling notes, SLAs, and targeted communications - Platform analytics and reporting tools - Customer portals and service catalog setup |
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