Exam AI-901 Topic 1 Question 3 Discussion

Actual exam question for Microsoft's AI-901 exam
Question #: 3
Topic #: 1
What are two common use cases for generative AI solutions? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Suggested Answer: B,D Vote an answer

B: Generative AI tools can assist customer service agents by automatically drafting responses to customer inquiries, providing personalized and context-aware solutions. This helps agents improve efficiency, reduce workload, and enhance customer satisfaction.
D: DALL E3, developed by OpenAI, is a cutting-edge generative AI model designed to create images from text descriptions.
Reference:
https://medium.com/@eastgate/top-7-generative-ai-models-tools-for-text-image-and-video-creation-237a0de231b1

by Ernest at Jul 24, 2026, 06:20 AM

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