Exam Service-Con-201 Topic 5 Question 134 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 134
Topic #: 5
Universal Containers is implementing Service Cloud Voice with Amazon Connect. The administrator created a new sandbox for testing.
What should the administrator expect with regard to the new sandbox configurations?

Suggested Answer: B Vote an answer

When a new sandbox is created in an org that uses Service Cloud Voice with Amazon Connect, the AWS account and contact center configuration are not copied from production to the sandbox. Each sandbox environment requires its own AWS account and separate Amazon Connect contact center setup.
This ensures data segregation and security between production and test environments. Voice call data, transcripts, and recordings also do not transfer automatically.
Option A is incorrect because Salesforce does not replicate AWS configurations when sandboxes are created.
Option C is incorrect because neither AWS configurations nor data are copied between environments.
Referenced Salesforce Materials:
Service Cloud Consultant Exam Guide - Interaction Channels Domain.
Salesforce Help: "Service Cloud Voice with Amazon Connect Sandbox Configuration." Salesforce Spring '24 Release Notes - Service Cloud Voice and Amazon Connect Integration Considerations.

by Bblythe at Jul 07, 2026, 08:42 AM

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