Avaya 3C00120A Actual Free Exam Questions & Community Discussion

  • Exam Code/Number: 3C00120A
  • Exam Name/Title: APDS Customer Experience Manager Online Test (#3C00120A)
  • Certification Provider: Avaya
  • Corresponding Certification: APDS
  • Exam Questions: 90
  • Updated On: May 28, 2026
Which Proactive product or solution must have RT_Socket installed for skill-based pacing for campaigns? (Select one.)
Correct Answer: B Vote an answer
Which are three value statements for Avaya Proactive Outreach Manager? (Select three.)
Correct Answer: A,B,D Vote an answer
DRAG DROP
Match each Assisted Experience Management product or solution on the right with its licensing requirement on the left. (Click and drag the product or solution on the right to the corresponding licensing description on the left.)
Correct Answer:

Explanation:
Supports Contact Center License Manager - Avaya Aura Contact Center Licensing will be provided by Avaya Aura Collaboration Environment 3.0 - Avaya Context Store Licenses are required for core functionality and real-time monitoring - Avaya Customer Routing
HOTSPOT
The Design layer performs three key activities. Match the definition with the correct activity. (For each description on the left, select the corresponding activity from the dropdown list on the right.)
Correct Answer:

Explanation:
3, 2, 1
HOTSPOT
Match the correct Automated Chat service a customer should choose according to their needs. (For each definition on, the left, select the corresponding solution from the drop-down list on the right)
Correct Answer:

Explanation:
Which are two Automated Experience Management products or solutions that can run on customer provided servers? (Select two.)
Correct Answer: A,B Vote an answer
DRAG DROP
Match each Proactive product or solution with its agent-based capacity on the right. (Click and drag the capacity on the right to the corresponding product on the left.)
Correct Answer:
Avaya Control Manager provides a single administration platform for which of the following Avaya applications? (Select four.)
Correct Answer: A,B,C,D Vote an answer
Avaya Professional Services has several offers to assist customers with Data Source Integrations for Avaya Aura@ Workforce Optimization, which are four Avaya product integration offers? (Select four.)
Correct Answer: A,E,F,G Vote an answer
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