Avaya 6201.1 Actual Free Exam Questions & Community Discussion
CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
What must he do to reset a password in CMS?
Correct Answer: D
Vote an answer
Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
Correct Answer: C
Vote an answer
A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
Correct Answer: C,D
Vote an answer
Explanation: Only visible for EduDump members. You can sign-up / login (it's free).
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
Correct Answer: A
Vote an answer
A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?
How can they achieve this?
Correct Answer: D
Vote an answer
Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
(Choose two)
Correct Answer: A,B
Vote an answer
0
0
0
10