Avaya 6209 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 6209
Exam Name/Title: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

Exam Questions: 53
Updated On: Aug 19, 2026

Question #25

Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

A. CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents

B. CCMM supports up to 12000 transactions per hour with a maximum of3000 active multimedia agents

C. CCMM supports up to 8000 transactions per hour with a maximum of800 active multimedia agents

D. CCMM supports up to 6000 transactions per hour with a maximum of800 active multimedia agents

E. CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents

Discussion 0

Correct Answer: B Vote an answer

Question #26

When adding Communication Control Toolkit (CCT) server to the configuration page of the Contact Center Manager Administration (CCMA). Which server do you need to associate with the CCT server?

A. Contact Center Manager Server (CCMS)

B. CCMA

C. Contact Center Multimedia (CCMM)

D. License Manager

Discussion 0

Correct Answer: A Vote an answer

Question #27

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?

A. Contact Center Server Subnet

B. Customer LAN

C. Customer server ELAN

D. Contact Center Server ELAN

Discussion 0

Correct Answer: B Vote an answer

Question #28

A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?

A. Disable the Secure Access Link

B. Disable Simple Network Management Protocol

C. Disable TCP port

D. Disable Java Runtime Environment updates

Discussion 0

Correct Answer: D Vote an answer

Question #29

Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?

A. NCCT server

B. NCCT DAL

C. NCCT OI Service

D. NCCT SMON

Discussion 0

Correct Answer: A Vote an answer

Question #30

The Contact Center supervisor is creating an outbound campaign. Where is it loaded?

A. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue

B. It is loaded on external database

C. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue

D. It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue

Discussion 0

Correct Answer: A Vote an answer

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