Avaya 6209 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 6209
Exam Name/Title: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

Exam Questions: 53
Updated On: Aug 19, 2026

Question #7

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).

A. Microsoft .NET Framework 3.5

B. Windows Installer 3.1 Redistributable (v2)

C. Microsoft Visual Basic 6.0

D. Windows Installer CleanUp Utility 2.5.0.1

E. Microsoft Visual C++ 2008 Redistributable Package (x86)

Discussion 0

Correct Answer: A,B,E Vote an answer

Question #8

You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?

A. The CCT server has not been added in CCMA

B. Open Queue has not been enabled on the CCMS

C. No CCT users have been created

D. The CCT server does not have valid licenses

Discussion 0

Correct Answer: B Vote an answer

Question #9

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Contact Center Multimedia (CCMM) is not installed on this solution. When browsing, where can the AAAD installation page be found?

A. http://support.avaya.com Web site

B. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Multimedia server

C. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Manager Administration server

D. http://<servername>/agentdesktop where <servername> is the server name or IP address of the Communication Control Toolkit server

Discussion 0

Correct Answer: D Vote an answer

Question #10

What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?

A. E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS

B. CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS

C. E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS

D. CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS

Discussion 0

Correct Answer: C Vote an answer

Question #11

Which service contains the inbound message handler (IMH) component?

A. CCMM Campaign Scheduler Service

B. CCMM Starter Service

C. CCMM E-mail Manager Service

D. Contact Center Multimedia (CCMM) License Service

Discussion 0

Correct Answer: A Vote an answer

Question #12

A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?

A. Add a multimedia disposition code to the skillset name

B. Add a multimedia prefix to the skillset name

C. Add multimedia to the skillset name.

D. Add a multimedia suffix to the skillset name

Discussion 0

Correct Answer: B Vote an answer

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