Avaya 7492X Exam Details & Actual Exam Questions

  • Exam Code/Number: 7492X
  • Exam Name/Title: Avaya Aura® Call Center Elite Support Exam
  • Certification Provider: Avaya
  • Corresponding Certification: ACSS
  • Exam Questions: 84
  • Updated On: Oct,08 2026
  • Certification Level: Professional / Support Specialist (ACSS)

Avaya Aura® Call Center Elite Support Exam Questions

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Avaya 7492X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura Call Center Elite Support Exam
Exam Number:7492X
Related Certifications:ACSS - Avaya Aura Call Center Elite
ACIS - Avaya Aura Call Center Elite
Real Exam Qty:52
Available Languages:English
Exam Format:Multiple Choice
Exam Duration:90 minutes
Passing Score:68%
Sample Questions:Avaya 7492X Sample Questions
Exam Way:Pearson VUE testing centers (proctored exam). Certification status: Retired.
Pre Condition:Required for ACSS - Avaya Aura Call Center Elite certification. Certification requirements include: 7392X Avaya Aura Call Center Elite Implementation Exam (ACIS prerequisite), 21450T Administering Avaya Aura Communication Manager R8 Test, and 7492X Avaya Aura Call Center Elite Support Exam.
Official Syllabus URL:https://www.avaya-learning.com/lms/_assets/news/NewCallCenterElite%26MulitchannelCredentailOfferings.pdf

Avaya 7492X Exam Syllabus Topics:

SectionObjectives
Call Center Elite Routing and Business Advocate- Business Advocate fundamentals
  • 1. Multisite Best Service Routing
  • 2. Dynamic Business Advocate
  • 3. Service Level Maximizer (SLM)
  • 4. Best Service Routing
Call Vectoring and Routing- Vector variables
  • 1. Virtual routing
  • 2. Common call vectoring issues
  • 3. Vector variable operations
Media Server Support- Avaya Aura Media Server
  • 1. Operational diagnostics
  • 2. Media Server troubleshooting
Troubleshooting and Diagnostics- Communication Manager troubleshooting
  • 1. List Usage
  • 2. list trace vector
  • 3. list trace station
  • 4. list trace vdn
  • 5. Denial Event analysis
  • 6. Display Events


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