Avaya 7492X Actual Free Exam Questions & Community Discussion

Exam Code/Number: 7492X
Exam Name/Title: Avaya Aura® Call Center Elite Support Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

Exam Questions: 84
Updated On: May 26, 2026

Question #10

You are having problems with Avaya Aura Call Center Elite Multichannel and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

A. D3 - develop interim containment actions

B. D1 - establish a team

C. D4 - define escape points

D. D5 - choose corrective actions

E. D2 - describe the problem

Discussion 0

Correct Answer: A Vote an answer

Question #11

Whatare two call vectoring command failures for"adjunct routing"? (Choose two.)

A. The specified agent Is not logged into the specified split tor a direct agent call.

B. The VDN's COS-group does not have Console Permission set to y.

C. The CTI link can be any Identifier.

D. The VDN's COR does not permit routing to the adjuncts applied destination.

Discussion 0

Correct Answer: A,C Vote an answer

Question #12

What mustbe administered In the route pattern for a multi-site Best Service(Services Routing (HSR) application?

A. The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.

B. The FRL settings do not apply to HSR.

C. Set TSC to y and set CA-TSC to "as needed".

D. The trunk group must be H.323.

Discussion 0

Correct Answer: A Vote an answer

Question #13

To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Tiesdetermines howBSR chooses which agent. Skill,or location to select, which two administration forms need to be administered? (Choose two.)

A. On the Feature Related System Parameters screen verity the BSR Tie Strategy field.

B. On the Hunt Group form verify BSR settings.

C. On the VDN form, verify BSR Tie Strategy field.

D. Verify Suppression Timer Is set correctly In the BSR application plan.

Discussion 0

Correct Answer: B,D Vote an answer

Question #14

If your software is not working, what is the best practiceto determine how to fix the concern?

A. Do a root cause analysis and gather information to solve the problem to prevent future Issues.

B. The ability to get the software running immediately will solve all business needs.

C. Monitor logs and alerts for Information for a few months to determine the problem.

D. Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.

Discussion 0

Correct Answer: D Vote an answer

Question #15

Installing WebLM requires that steps should be performed in a particular order.
Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

A. Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables

B. It does not matter what order you install the applications in, as long as WebLM is at the end

C. Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables

D. Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable

Discussion 0

Correct Answer: C Vote an answer

Question #16

While a Look-Ahead Interflow attempt is being made, which feedback is the caller receiving?

A. The caller always hears ringback.

B. The caller always hears silence.

C. The caller hears the feedback that is provided bythe receiving switch.

D. The caller hears the feedback that Is provided by the sending switch.

Discussion 0

Correct Answer: D Vote an answer

Question #17

Which two vector variable types are strictly global in scope? (Choose two.)

A. stepcnt

B. collect

C. ani

D. dow

E. value

Discussion 0

Correct Answer: B,E Vote an answer

Question #18

In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

A. The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

B. The vector isactivated when the given remoteserver is the best available.

C. The vector queues the call to the resource that is likely to provide the best service.

D. The vector contacts the specified remote servers, and collects information from that remote server.

Discussion 0

Correct Answer: A Vote an answer

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