Avaya 74970X Actual Free Exam Questions & Community Discussion

Exam Code/Number: 74970X
Exam Name/Title: Avaya Oceana® Solution Support Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Certified Support Specialist

Exam Questions: 68
Updated On: Jun 20, 2026

Question #8

A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A. CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService

B. CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

C. CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService

D. CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log

Discussion 0

Correct Answer: A Vote an answer

Question #9

After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log

B. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log

C. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

D. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

Discussion 0

Correct Answer: C Vote an answer

Question #10

A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

A. In the System Manager on the Avaya Breeze

B. In the System Manager on the Server Administration under Backup and Restore Job Status

C. In the System Manager on the Server Management

D. In the System Manager on the Cluster Administration under Backup and Restore Job Status

Discussion 0

Correct Answer: B Vote an answer

Question #11

When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A. Backup Avaya Aura Session Manager.

B. Backup UCA Store Service.

C. Backup Cluster# 1 Snap-in's SVAR files.

D. Backup Omni channel Cache DB.

E. Backup Avaya Control Manager DB.

Discussion 0

Correct Answer: A,B,C Vote an answer

Question #12

Which statement correctly describes the Avaya Oceana Monitor?

A. It provides a single location to view the status of the UAC Oceana component.

B. It provides a single location to view the status of each supported Oceana component.

C. It provides a single location to view the status of the UCM Oceana component.

D. It provides a single location to view the status of Cluster1 components.

Discussion 0

Correct Answer: B Vote an answer

Question #13

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A. ED sends a resource request to WA with chat attributes for a suitable agent.

B. ED sends a "create new contact" request to OCP snap-in.

C. ED sends a resource request to CS with chat attributes for a suitable agent.

D. ED workflow requests chat attributes for the Context Id from C Store.

E. ED sends a resource request to WA and invites the agent to a chat room.

Discussion 0

Correct Answer: A,B Vote an answer

Question #14

For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A. WorkRequestID=CustomerID=UClD=ContactID

B. WorkRequestID=RouteRequestID=ContactID

C. WorkRequestID=ContextStoreID-UCID=ContactID

D. WorkReque$tID=ContextStoreID and ContactlD=UClD

Discussion 0

Correct Answer: C Vote an answer

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