BCS STEN Exam Details & Actual Exam Questions

Exam Code/Number: STEN
Exam Name/Title: BCS Professional Certificate in Stakeholder Engagement
Certification Provider: BCS
Corresponding Certification: BCS Other Certification

Certification Level: Professional

BCS Professional Certificate in Stakeholder Engagement Exam Questions

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BCS STEN Exam Overview:

Certification Vendor:	BCS (The Chartered Institute for IT)
Exam Name:	BCS Professional Certificate in Stakeholder Engagement
Exam Number:	STEN
Available Languages:	English
Related Certifications:	BCS Professional Certificate in Requirements Engineering BCS Professional Certificate in Business Analysis Practice
Exam Format:	Multiple choice (format typical for BCS professional certificates)
Recommended Training:	BCS Accredited Training Providers
Exam Registration:	BCS Certifications Official Page
Pre Condition:	No formal prerequisite, but knowledge of business analysis or project environments is recommended.
Official Syllabus URL:	https://www.bcs.org

BCS STEN Exam Syllabus Topics:

Section

Objectives

Stakeholder Communication and Management

- Maintaining engagement

1. Maintaining ongoing relationships
2. Monitoring stakeholder attitudes

- Communication methods

1. Formal and informal communication channels
2. Reporting and feedback mechanisms

Principles of Stakeholder Engagement

- Stakeholder analysis

1. Power/interest and influence/impact models
2. Stakeholder mapping techniques

- Stakeholder identification and classification

1. Identifying stakeholders and stakeholder groups
2. Stakeholder categorisation and segmentation

Planning Stakeholder Engagement

- Engagement strategies

1. Stakeholder engagement approaches
2. Communication planning

- Managing expectations

1. Alignment of stakeholder needs and project goals
2. Conflict identification and resolution approaches