CA CAT-200 Exam Details & Actual Exam Questions

  • Exam Code/Number: CAT-200
  • Exam Name/Title: CA Service Desk Manager r12 Administrator Exam
  • Certification Provider: CA
  • Corresponding Certification: Administrator
  • Exam Questions: 40
  • Updated On: Aug,10 2026

CA Service Desk Manager r12 Administrator Exam Questions

Get CAT-200 Premium File

(29 Up Votes)

CA CAT-200 Exam Overview:

Certification Vendor:CA Technologies
Exam Name:CA Service Desk Manager r12 Administrator Exam
Exam Number:CAT-200
Related Certifications:CA Service Desk Manager r12 Professional Exam (CAT-180)
Exam Duration:60-90
Exam Format:Multiple Choice
Passing Score:70%
Exam Price:USD 150
Real Exam Qty:50
Available Languages:English
Sample Questions:CA CAT-200 Sample Questions
Exam Way:Online proctored or onsite at authorized testing centers
Official Syllabus URL:https://www.webassessor.com/catechnologies/index.html

CA CAT-200 Exam Syllabus Topics:

SectionWeightObjectives
Configuring Change Management4%- Change Management
  • 1. Configure Change Management
  • 2. Create Change Categories
Editing and Monitoring Change Orders2%- Change Order Management
  • 1. Edit Change Orders
  • 2. Monitor Workflow and Activities
Creating and Searching for Tickets4%- Ticket Management
  • 1. Create Incident and Request Tickets
  • 2. Search Incidents and Create Problems and Change Orders
Resolving and Closing Tickets4%- Resolution Process
  • 1. Close Tickets
  • 2. Resolve Incidents, Problems, Requests, and Change Orders
Configuring Incident and Problem Management4%- Incident and Problem Configuration
  • 1. Configure Problem Management
  • 2. Configure Incident Management
Administering Notifications16%- Notification Management
  • 1. Notification Rules
  • 2. Activity Notifications
  • 3. CI Notifications
  • 4. Message Templates
  • 5. Object Contact Notifications
  • 6. Activity Associations
Updating Incidents, Problems, and Requests2%- Ticket Maintenance
  • 1. Update Records
  • 2. Create Parent/Child Relationships
Configuring Security20%- Security Administration
  • 1. Authentication
  • 2. Access Types
  • 3. Security Levels
  • 4. Predefined Roles
  • 5. Role-based Security
  • 6. Data Partitions
Administering Surveys2%- Survey Administration
  • 1. Create Survey Templates
Administering Service Level Agreements16%- SLA Administration
  • 1. Service Target Templates
  • 2. SLA Components
  • 3. Events
  • 4. Macros
  • 5. Service Types
Establishing the Business Data Structure6%- Business Data
  • 1. Reference Data
  • 2. CI Support Data
  • 3. Common Shared Objects
Administering CA Service Desk Manager10%- Administration
  • 1. Troubleshooting
  • 2. Architecture and Components
  • 3. Options Manager
Administering Stored Queries4%- Stored Queries
  • 1. Time-based Queries
  • 2. Scoreboard Queries
Exploring the CA Service Desk Web Interface4%- Explore the Interface
  • 1. Level 2 Analyst Role
  • 2. Level 1 Analyst Role
Configuring Contacts and Groups6%- User Administration
  • 1. Configure Contacts
  • 2. Configure Groups


0
0
0
10