Cisco 350-060 Actual Free Exam Questions & Community Discussion

You work on an incident ticket regarding a customer complaint about Internet connection. After investigating the incident, you identify the problem as being caused by a port that was mistakenly shut down. What should you do first?

According to ITIL@ v3 framework, which type of service operational management process monitors the network infrastructure to identify and escalate abnormal operational conditions?

The service provider that you work for decided to offer its business customers a new, hosted unified communications service. This service will allow the service provider to maintain in its data centers all the call managers and related hardware and software so that businesses can outsource this function to your company. Engineering has crafted a rollout plan for this new service. From the NOC support perspective, what are the three main considerations to take into account to support the new service? (Choose three.)

According to ITIL@ v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are available within defined geographical locations and scheduled times?

According to ITIL@ v3 framework, what are the top four risks that are associated with poor change management process and procedures?

A L3VPN customer is connected to one of your PE routers by using OSPF as CE-PE protocol and was successfully exchanging VPN routes. It came to your attention that OSPF adjacency became stuck in "EXCHANGE" state recently. What is the most likely cause for this issue?

According to ITIL@ v3 framework, which service management process is characterized by the following statement with regard to spares planning? "During service transition planning, this process is used to help identify definitive spares in support of meeting planned repair timelines."

Certain tools conduct ongoing polling of a network device or managed system to determine its status and availability, and they generate an alert (event) for any exceptions that require a response or action. According to ITIL@ v3 framework, which type of monitoring do these tools perform?

A server is exhibiting intermittent performance problems. If you were to search various system logs, which three patterns would likely apply when using the grep command? (Choose three.)