Cisco 500-444 Exam Details & Actual Exam Questions
- Exam Code/Number: 500-444
- Exam Name/Title: Cisco Contact Center Enterprise Implementation and Troubleshooting
- Certification Provider: Cisco
- Corresponding Certification: CCEIT
- Exam Questions: 58
- Updated On: Jul,23 2026
- Certification Level: Specialist / Advanced
Cisco Contact Center Enterprise Implementation and Troubleshooting Exam Questions
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(18 Up Votes)Cisco 500-444 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT) |
| Exam Number: | 500-444 |
| Certificate Validity Period: | 3 years |
| Passing Score: | 700 out of 1000 |
| Exam Price: | $300 USD |
| Real Exam Qty: | 55-65 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Drag-and-Drop, Scenario-Based |
| Available Languages: | English |
| Recommended Training: | Troubleshooting Cisco Contact Center Enterprise (CCET) Implementing Cisco Contact Center Enterprise (CCEI) |
| Exam Registration: | Pearson VUE Registration Cisco Official Exam Page |
| Sample Questions: | Cisco 500-444 Sample Questions |
| Exam Way: | Online Proctored or Onsite at Pearson VUE Test Centers |
| Pre Condition: | Recommended: 1-2 years of hands-on experience with Cisco CCE/PCCE solutions; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/cceit.html |
Cisco 500-444 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting | 30% | - Applied CCE Troubleshooting - Flows and Process Review - Diagnostic Framework |
| PCCE Implementation Preparation | 30% | - Planning a PCCE Deployment - Software Preparation - PCCE Deployment and Staging - Certificate Administration |
| PCCE Implementation – Configuration | 30% | - Scripting - Configuration to Validation - Single Sign-On (SSO) - Dial Plan Personalization |
| PCCE Implementation Initialization | 10% | - PCCE Site Addition - Integration Wizard - CUIC, Live Data and Finesse Integration |
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