Cisco 820-424 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 820-424
Exam Name/Title: Applying Cisco Specialized Business Value Analysis Skills
Certification Provider: Cisco
Corresponding Certification: Cisco Specialist

Exam Questions: 175
Updated On: Jun 02, 2026

Question #19

Which two options describe the customer in an outcome-driven sales engagement? (Choose two.)

A. Knows issue and desired outcome

B. Is sensitive to price

C. Aware of opportunities and problems that need to be solved

D. Knows the value and benefits for change

Discussion 0

Correct Answer: C,D Vote an answer

Question #20

Which two options are examples of external sources of information about a customer organization? (Choose two.)

A. A Gartner Magic Quadrant for the customer's industry

B. An internal briefing from your company's customer account manager

C. A corporate organization chart provided by the customer's HR department

D. An interview of the customer's CFO published on cfo.com

E. An annual report and accounts on the customer's web site

Discussion 0

Correct Answer: A,D Vote an answer

Question #21

Why is it important to agree baseline performance targets with the customer?

A. To provide targets by which project performance can be measured

B. To demonstrate adherence to best practice

C. In order to demonstrate your credentials as a trusted adviser

D. To enable ongoing measurements to take place

Discussion 0

Correct Answer: A Vote an answer

Question #22

Which two options describe why is it important to develop a trust relationship with stakeholders? (Choose two).

A. In order for them to listen to your proposals

B. In order for them to share relevant information with you

C. In order to maximize the revenue you can get from the relationship

D. In order to make them like you

E. In order to make the sales process easier

Discussion 0

Correct Answer: A,B Vote an answer

Question #23

Why would an investment analyst report be a good source of company information?

A. You will find company-endorsed estimates of product level sales growth

B. It can complement company-published data and give you insight for discovery

C. This will report the customer's actual IT expenditures for hardware, software, services

D. It will likely give you an inside track on internal management relationships

Discussion 0

Correct Answer: B Vote an answer

Question #24

Which option is a technology innovation benefit resulting from defined outcomes?

A. Faster ROI for IT

B. Lower IT support costs (TCO)

C. Higher IT asset utilization

D. Faster time to market for new products

Discussion 0

Correct Answer: A Vote an answer

Question #25

Which statement is true?

A. In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings

B. Customer satisfaction improvement represents a financial benefit

C. Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses

D. Non-financial benefits should be identified by the customer's finance representative

Discussion 0

Correct Answer: C Vote an answer

Question #26

Which activity is recommended in the seven-step business process improvement process?

A. Authorize a responsible project manager.

B. Gather the data.

C. Decide how to present the data.

D. Take short-, medium-, and long-term measurements.

Discussion 0

Correct Answer: C Vote an answer

Question #27

Which two options are categories for risk? (Choose two.)

A. financial

B. physical

C. conditional

D. regulatory

Discussion 0

Correct Answer: A,C Vote an answer

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