EXIN EX0-100 Exam Details & Actual Exam Questions

  • Exam Code/Number: EX0-100
  • Exam Name/Title: ITIL foundation certificate in it service management(exin)
  • Certification Provider: EXIN
  • Corresponding Certification: EXIN Inc Certification
  • Exam Questions: 120
  • Updated On: Jul,22 2026
  • Certification Level: Associate

EXIN ITIL foundation certificate in it service management(exin) Exam Questions

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EXIN EX0-100 Exam Overview:

Certification Vendor:EXIN
Exam Name:EXIN ITIL Foundation Certificate in IT Service Management (EX0-100)
Exam Number:EX0-100
Exam Price:Varies by region (typically ~EUR 200–350)
Exam Duration:60 minutes
Passing Score:65% (26/40 correct answers)
Related Certifications:ITIL Foundation (ITIL 4 Foundation)
ITIL Intermediate Certifications
Certificate Validity Period:Lifetime (no expiry)
Exam Format:Multiple-choice questions, Closed book exam
Available Languages:English, German, French, Spanish, Dutch
Real Exam Qty:40
Recommended Training:ITIL Training (PeopleCert / ITIL Official Site)
EXIN ITIL Training Overview
Exam Registration:EXIN Official Certification Portal
Sample Questions:EXIN EX0-100 Sample Questions
Exam Way:Online proctored or authorized test center (onsite)
Pre Condition:No formal prerequisites required. Basic IT knowledge recommended.
Official Syllabus URL:https://www.exin.com

EXIN EX0-100 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Management as a Practice- Key Concepts of Service Management
  • 1. Utility and warranty
    • 2. Definition of a service
      • 3. Value co-creation
        - Processes and Functions
        • 1. Roles and responsibilities
          • 2. Process characteristics
            Topic 2: The ITIL Service Lifecycle- Service Operation
            • 1. Problem management
              • 2. Incident management
                - Continual Service Improvement
                • 1. CSI model
                  • 2. Metrics and measurement
                    - Service Transition
                    • 1. Change management
                      • 2. Release and deployment management
                        - Service Strategy
                        • 1. Strategy management for IT services
                          • 2. Value creation
                            - Service Design
                            • 1. Design coordination
                              • 2. Service catalog management
                                Topic 3: Key ITIL Concepts and Terminology- Service Value System (SVS)
                                - Four Dimensions of Service Management
                                - Guiding Principles


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