EXIN EX0-115 Actual Free Exam Questions & Community Discussion

Exam Code/Number: EX0-115
Exam Name/Title: IT Service Management Foundation based on ISO/IEC 20000
Certification Provider: EXIN
Corresponding Certification: ITSM

Exam Questions: 136
Updated On: May 30, 2026

Question #19

What would increase the amount of detail in the Configuration Management Database (CMDB)?

A. Increasing the use of the CMDB

B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB

C. Increasing the number of records in the CMDB

D. Increasing the scope of the CMDB

Discussion 0

Correct Answer: B Vote an answer

Question #20

What is a Configuration Baseline?

A. A configuration audit report

B. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

C. A benchmark of the service provider's capability

D. The change requests allocated to a release

Discussion 0

Correct Answer: B Vote an answer

Question #21

What best describes the term Mean Time Between Failures (MTBF)?

A. the average downtime

B. the average failure-free interval

C. the agreed failure-free interval

D. the agreed downtime

Discussion 0

Correct Answer: B Vote an answer

Question #22

What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?

A. Interested parties and customers of the services need to be identified and documented.

B. A compliments application needs to be implemented.

C. Customer satisfaction surveys need to be defined so that customers can easily respond to them.

D. Outstanding complaints need to be reviewed on a monthly basis.

Discussion 0

Correct Answer: A Vote an answer

Question #23

What measure or technique will be used to show progress of process objectives for a Service provider?

A. CMMI@

B. Critical success factor (CSF)

C. Six Sigma@

D. Key performance indicator (KPI)

Discussion 0

Correct Answer: D Vote an answer

Question #24

Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?

A. to be able to charge to the correct users of the service

B. to prevent repetitive occurrence of Incidents

C. to be able to provide reports to management

D. to provide input to the Capacity Database

Discussion 0

Correct Answer: B Vote an answer

Download Free EXIN EX0-115 Demo

Simply submit your e-mail address below to get started with our free demo of your EXIN EX0-115 exam.