EXIN ITSM18FB Exam Details & Actual Exam Questions

  • Exam Code/Number: ITSM18FB
  • Exam Name/Title: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
  • Certification Provider: EXIN
  • Corresponding Certification: Exin Certification
  • Certification Level: Foundation

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 Exam Questions

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EXIN ITSM18FB Exam Overview:

Certification Vendor:EXIN
Exam Name:EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
Exam Number:ITSM18FB
Certificate Validity Period:3 years
Exam Duration:30 minutes
Passing Score:65%
Exam Price:Approx. $180–$220 USD / €160–€190 EUR
Real Exam Qty:20
Exam Format:Multiple Choice, Closed Book
Available Languages:English, Japanese, Brazilian Portuguese, Korean
Related Certifications:IT Service Management Foundation based on ISO/IEC 20000:2018
Recommended Training:A Guide to ISO/IEC 20000-1:2018
EXIN Preparation Guide
Exam Registration:EXIN Official Registration
Exam Way:Online proctored or at authorized test centers
Pre Condition:Valid ITIL certification (any version), VeriSM, SIAM, or equivalent service management foundation certificate
Official Syllabus URL:https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-bridge-based-on-iso-iec-200002018/

EXIN ITSM18FB Exam Syllabus Topics:

SectionWeightObjectives
ISO/IEC 20000:2018 Process Requirements35%- Service assurance and performance evaluation
- Supply and demand management
- Service portfolio and agreement processes
- Service design, build and transition
- Resolution and fulfilment processes
Service Management System (SMS) Concepts & Principles35%- Risk-based thinking and planning
- Documentation and resource management
- Scope, context and leadership requirements
Operation & Continual Improvement of SMS15%- Measurement, monitoring and internal audit
- Management review and continual improvement
Introduction to IT Service Management15%- Key differences from previous standard versions
- Purpose and benefits of ISO/IEC 20000:2018


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