EXIN ITSM20F日本語 Exam Details & Actual Exam Questions
- Exam Code/Number: ITSM20F日本語
- Exam Name/Title: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
- Certification Provider: EXIN
- Corresponding Certification: ITSM
- Exam Questions: 78
- Updated On: Jul,18 2026
- Certification Level: Foundation
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Exam Questions
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EXIN ITSM20F日本語 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) |
| Exam Number: | ITSM20F.EN |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Exam Price: | Varies by region (approximately €200–€300 equivalent) |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | No expiration (EXIN certifications are generally lifetime valid) |
| Related Certifications: | EXIN IT Service Management Specialist EXIN IT Service Management Professional |
| Exam Format: | Multiple Choice |
| Recommended Training: | EXIN IT Service Management Foundation Training |
| Exam Registration: | EXIN Official Certification Registration |
| Sample Questions: | EXIN ITSM20F日本語 Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on region) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Introduction to IT Service Management | - Value creation through services - Concepts of service and service management |
| Topic 2: Service Level and Supplier Management | - Service Level Agreements (SLA) - Supplier and external service management |
| Topic 3: Continual Improvement | - PDCA cycle (Plan-Do-Check-Act) - Service improvement practices |
| Topic 4: ISO/IEC 20000 Framework | - Structure and requirements of ISO/IEC 20000 - Service Management System (SMS) |
| Topic 5: Service Management Processes | - Incident and service request management - Change management - Configuration management - Problem management - Release and deployment management |
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